Privacy Policy for AlbergoTech Solutions

This privacy policy explains how AlbergoTech Solutions collects, uses, and protects your personal information when you use our online platform, including our Hotel Channel Management Software, Online Booking Engine Integration, Property Management System Connectivity, Revenue Management Tools, Digital Distribution Solutions, and Rate Parity Control services (collectively, "this service"). By using this service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us when you register for an account, use features of this service, communicate with us, or otherwise interact with our online platform. This information may include details necessary for account creation such as your name, organization name, professional contact information, and details about your hospitality business (e.g., hotel name, address, property details). As you use this service, you may also provide information relating to your operations, such as booking data, availability, rates, guest details processed through the system, and financial transaction information necessary for utilizing specific features like payment gateways integrated with our online platform.

We also automatically collect certain information when you access and use our site. This may include your internet protocol (IP) address, browser type and version, device information, unique device identifiers, pages of our site that you visit, the time and date of your visit, the time spent on those pages, referring and exit pages, and other diagnostic data. We collect this data to understand how our service is used and to improve its functionality and user experience.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain this service: Using your data to manage your account, process transactions, provide access to the various software modules (channel manager, booking engine, etc.), and deliver the services you have requested.
• To improve, personalize, and expand our site and service: Analyzing usage data to understand user preferences and behaviors, which helps us to develop new features and enhance existing ones.
• To understand and analyze how you use our site: Monitoring usage trends to identify areas for improvement or optimization of our service.
• To communicate with you: Responding to your inquiries, providing customer support, sending service-related notices, updates, and administrative messages.
• To detect and prevent fraud and other malicious activity: Ensuring the security and integrity of our online platform.
• To comply with legal obligations: Meeting requirements under applicable laws, regulations, or legal processes.

Legal Basis for Processing Personal Data

Under data protection laws, particularly the General Data Protection Regulation (GDPR), we must have a legal basis to process your personal information. Our legal bases for processing data collected through this service generally include:

• Performance of a Contract: The processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., providing you access to and use of our software services).
• Legitimate Interests: The processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms (e.g., improving our service, ensuring security, marketing relevant services where permissible).
• Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: In certain specific situations, we may rely on your consent to process your personal information. Where we rely on consent, you have the right to withdraw your consent at any time.

Sharing Your Personal Information

We may share your personal information with third-party service providers who perform services on our behalf, such as hosting providers, data analytics providers, and customer support services. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

We may also disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These rights may include:

• The right to access: You have the right to request copies of your personal information.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
• The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe we have infringed your data protection rights.

To exercise any of these rights, please contact us using the contact details provided below.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of your personal information. However, please be aware that no system is completely secure, and we cannot guarantee the absolute security of your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of this service.

Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via a prominent notice on our site prior to the change becoming effective and update the information at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us:

AlbergoTech Solutions

12 Via dei Calzaiuoli,

Florence, Tuscany,

50122

Italy